Privacy Policy
Introduction
At Cloud Institute we value your privacy and are committed to protecting and processing your personal information responsibly. This privacy statement describes how Cloud Institute collects, uses and shares your information.
Personal Information We Collect and Use
This section describes the various types of information that we collect and how we use it.
Your Account
You can create an account with Cloud Institute by creating an account. An account provides Cloud Institute with your name, email address, and country or region of residence. We may require an account for certain services.
We may also store your details from business contact information that you provide to us, or that we collect from your organization or our suppliers.
An account uniquely identifies you when you access our website, make a request or order, or use a product or service. If you log into our websites with an account we may link the information we collect with your account. An account is also used to give you access to Cloud Institute Services and allows you to manage your contract and billing history. The email address in your account may be used to contact you in relation to any services to which you subscribe.
Business contact information is typically information that you would find on a business card, such as name and business contact details. We use this information to contact or communicate with you about business matters. If we receive business contact information from a third party, such as a supplier, we will confirm that the information was shared appropriately.
We may also combine your business contact information with other business-relevant information, such as information about your professional education, skills, work experience, or other publicly available information, such as business-related blogs, publications, job roles, and certifications. This information may be used to tailor our interactions with you in any part of Cloud Institute’s business, for example in the sales process, to maintain a relationship with you, and for post-contractual relationships.
Cloud Institute Website
Our website offers ways to communicate with you about us, our products, and services. The information that we collect on websites is used to provide you with access to the website, to operate the website, to improve your experience, and to personalize the way that information is provided to you. If you visit our website without logging in with an account, we may still collect information that is connected to your website visit.
We collect information about your use of our website, such as:
- the webpages you view,
- the amount of time you spend on pages,
- the website URL that referred you to our pages,
- your geographic information derived from your IP address,
- and any hyperlinks or advertisements you select.
We use this information to improve and personalize your experience with our websites, provide you with content that you may be interested in, create marketing insights, and to improve our website, online services, and related technologies.
We also collect the information that your browser or device automatically sends, such as:
- your browser type and IP address,
- operating system, device type, and version information,
- language settings,
- crash logs,
- Cloud Institute account information (if signed in),
- and passwords.
We use this information to provide you with access to our webpages, improve the webpage view on your device and browser, adapt to your settings and language, and adapt content for relevancy or any legal requirements for your country. We also use this information to comply with system and network security requirements, and to provide support.
We prepare reports on our website to derive insights into trending topics and general market knowledge. These reports may be provided to third parties with details on how users interacted or showed interest in the third-party product or service that was presented on our websites. All reports display aggregated information and cannot be used to identify our website visitors.
We accept no responsibility for the content provided on, or privacy practices, of third-party websites or applications.
Marketing
We use the information that we collect to communicate with you about relevant products, services, and offerings. We also use this information to personalize your experience with our content and advertisements, and to develop internal marketing and business intelligence. To set or update your marketing communications preferences, select Unsubscribe at the bottom of each marketing email.
We use contact information that we collect directly from you, your organization, or third-party data providers, to communicate with you about our products, services, and offerings. When we obtain information about you indirectly from third parties, we implement checks and controls to confirm that this information was legally acquired by the third party and that the third party has the right to provide the information to us for our use in marketing.
We may, subject to your preferences, collect information about your interactions with our website, our emails (such as whether emails are opened or links selected), and other Cloud Institute content.
We use this information to develop internal marketing and business intelligence. For example, we may:
- Combine the information collected to better understand your interests and potential business needs, such as Cloud Institute events you attend, content you review, or any of our websites that you visit.
- Aggregate the information that is collected about website visitors for the purposes of developing and modeling marketing audiences.
- Leverage insights from the information collected to personalize content and advertisements across multiple interactions and devices.
- Engage with advertising partners, such as publishers and social media platforms, to deliver targeted Cloud Institute advertisements on their websites, aggregate information for analysis, and track engagement with those advertisements on our behalf. These advertising partners may also track your interactions with us on our websites.
Support Services
When you contact us to request support, we collect your contact information, problem description, and possible resolutions. We record the information that is provided to handle the support query, for administrative purposes, to foster our relationship with you, for staff training, and for quality assurance purposes.
The information that we collect may include any information exchanged during our phone conversations or provided during Live Chat support sessions on our website. We may use this information to inform you of products or services that are related to your support request. This can include product updates or fixes, and we may combine the information that is collected through other interactions with you or your organization to provide more valuable suggestions in relation to product support, such as any available training regarding the issue.
While we handle the support case, we may have incidental access to information that you have provided or information that is on your system. This information may contain information about you, your organization's employees, customers, or other relevant parties.
Cookies and Similar Technologies
When you visit our website, training services, products, or view our content, we collect information regarding your connection by using various online tracking technologies, such as cookies, web beacons, Local Storage, or HTML5. Information that is collected with these technologies may be necessary to operate the website or service, to improve performance, to help us understand how our online services are used, or to determine the interests of our users. We use advertising partners to provide and assist in the use of such technologies on Cloud Institute and other sites.
A cookie is a piece of data that a website may send to your browser, which may be stored on your computer and can be used to identify your computer. Web beacons, including pixels and tags, are technologies that are used to track a user visiting an Cloud Institute web page or if a web page was copied to another website. Web beacons may be used in email messages or newsletters to determine whether messages are read, forwarded, or links selected. Local Shared Objects can store content information displayed on the webpage visited, and preferences. These may be used to provide connected features across our websites or display targeted Cloud Institute advertising on other websites based on your interests.
Sharing Personal Information
We may share your personal information internally and externally with suppliers or advisors for Cloud Institute’s legitimate business purposes, and only on a need-to-know basis. This section describes how we share information and how we facilitate that sharing.
How We Share Personal Information
When sharing personal information, we implement appropriate checks and controls to confirm that the information can be shared.
Internally, personal information is shared for our legitimate business purposes, such as managing our relationship with you and other external parties, compliance programs, or systems and networks security. We do this to improve efficiency, for cost savings, and internal collaboration. Our internal access to personal information is restricted and granted only on a need-to-know basis. Sharing of this information is subject to the appropriate intracompany arrangements, our policies, and security standards.
Externally,
- our business with suppliers may include the collection, use, analysis, or other types of processing of personal information on our behalf.
- we may share personal information with professional advisors, including lawyers, auditors, and insurance companies to receive their services.
Information Security and Retention
To protect your personal information from unauthorized access, use, and disclosure, we implement reasonable physical, administrative, and technical safeguards. These safeguards include role-based access controls and encryption to keep personal information private while in transit. We also require our suppliers and third parties to implement appropriate safeguards, such as contract terms and access restrictions, to protect information from unauthorized access, use, and disclosure.
We only retain personal information as long as necessary to fulfill the purposes for which it is processed, or to comply with legal and regulatory retention requirements. Legal and regulatory retention requirements may include retaining information for:
- audit and accounting purposes,
- statutory retention terms,
- the handling of disputes,
- and the establishment, exercise, or defense of legal claims in the countries where we do business.
We retain any contractual relationship information for administrative purposes, legal and regulatory retention requirements, defending Cloud Institute rights, and to manage Cloud Institute's relationship with you. The information that is provided in a supplementary privacy notice may provide more detailed information on applicable retention terms.
When personal information is no longer needed, we have processes in place to securely delete it, for example by erasing electronic files and shredding physical records.
Privacy Statement Updates
If a material change is made to this Privacy Statement, the effective date is revised, and a notice is posted on the updated Privacy Statement for 30 days. By continuing to use our websites and services after a revision takes effect, it is considered that users have read and understand the changes.